1. Acceptance of Terms
By accessing and using ChatMAA, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These Terms constitute a legally binding agreement between you and ChatMAA regarding your use of the Service.
You represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, and that you have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and in such case, "you" and "your" will refer to that organization.
Your continued use of the Service after any changes to these Terms will constitute your acceptance of such changes. If you do not agree to the modified Terms, you must stop using the Service immediately.
2. Definitions and Interpretation
Throughout these Terms, certain terms have specific meanings:
- "Service" refers to the ChatMAA platform, including all websites, applications, APIs, software, tools, features, and services provided by ChatMAA, whether accessed via web, mobile, or any other means.
- "User" or "You" refers to any individual or entity that accesses or uses the Service, including but not limited to account holders, visitors, and third parties who interact with AI assistants created through the Service.
- "Content" refers to all data, information, text, graphics, images, audio, video, software, code, and other materials uploaded, posted, transmitted, or otherwise made available through the Service, including but not limited to user-generated content, data sources, API configurations, and AI assistant configurations.
- "AI Assistant" or "Assistant" refers to any artificial intelligence chatbot, conversational agent, or automated system created, configured, or deployed through the Service.
- "Workspace" refers to an organizational unit within the Service that may contain multiple AI assistants, users, and associated resources.
- "Subscription" refers to any paid plan, tier, or service level agreement that provides access to enhanced features, increased usage limits, or premium services.
3. Account Registration and Security
3.1 Account Creation
To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining and updating your account information to ensure it remains accurate and current.
You may not create an account for anyone other than yourself without permission. You may not use an account that is subject to any rights of a person other than you without appropriate authorization. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your email address, password, and any authentication tokens or API keys. You agree to accept full responsibility for all activities that occur under your account, whether authorized by you or not. You must immediately notify us of any unauthorized use of your account or any other breach of security.
We are not liable for any loss or damage arising from your failure to comply with this security obligation. You may not share your account credentials with any third party or allow any third party to access your account. Each account is intended for use by a single individual or entity, and sharing accounts is strictly prohibited.
3.3 Account Suspension and Termination
We reserve the right to suspend, disable, or terminate your account at any time, with or without notice, for any reason, including but not limited to: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) failure to pay applicable fees; (d) extended periods of inactivity; (e) requests by law enforcement or other government agencies; (f) discontinuance or material modification of the Service; or (g) technical or security issues.
Upon termination of your account, your right to use the Service will immediately cease. All data associated with your account may be deleted in accordance with our data retention policies. We are not obligated to provide you with a copy of your data upon termination, though we may do so at our discretion.
4. Use License and Restrictions
4.1 Grant of License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes, in accordance with your subscription tier and the features available to you.
This license is granted solely for the purpose of using the Service as intended and does not grant you any rights to the underlying software, technology, or intellectual property of ChatMAA. All rights not expressly granted to you are reserved by ChatMAA and its licensors.
4.2 Prohibited Uses
You agree not to use the Service in any way that:
- Violates any applicable local, state, national, or international law or regulation
- Infringes upon or violates the intellectual property rights, privacy rights, or other rights of any third party
- Is fraudulent, deceptive, misleading, or constitutes a scam
- Involves the transmission of spam, unsolicited messages, or bulk communications
- Contains viruses, malware, trojan horses, worms, or any other harmful or malicious code
- Attempts to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
- Interferes with or disrupts the Service or servers or networks connected to the Service
- Attempts to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service
- Modifies, adapts, translates, or creates derivative works based on the Service
- Removes, obscures, or alters any proprietary notices, labels, or marks on the Service
- Uses automated systems, bots, scrapers, or scripts to access, monitor, or copy any part of the Service without our express written permission
- Impersonates any person or entity or falsely states or otherwise misrepresents your affiliation with a person or entity
- Collects or stores personal data about other users without their express consent
- Uses the Service to create, train, or improve competing AI systems or services
- Uses the Service in a manner that could damage, disable, overburden, or impair our servers or networks
- Violates any applicable export control laws or regulations
- Is intended to harass, abuse, harm, or exploit minors in any way
- Promotes illegal activities, violence, hate speech, discrimination, or terrorism
4.3 Content Restrictions
You agree not to upload, post, transmit, or otherwise make available through the Service any Content that:
- Is illegal, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or otherwise objectionable
- Contains pornography, sexually explicit material, or adult content
- Violates any third party's intellectual property rights, including copyrights, trademarks, patents, or trade secrets
- Contains personal information of third parties without their consent
- Contains confidential, proprietary, or sensitive information that you do not have the right to disclose
- Contains false, misleading, or deceptive information
- Promotes illegal drugs, weapons, or other illegal products or services
- Contains hate speech or promotes discrimination based on race, religion, gender, sexual orientation, age, disability, or other protected characteristics
5. User Content and Intellectual Property
5.1 Ownership of User Content
You retain all ownership rights in the Content that you upload, post, transmit, or otherwise make available through the Service ("User Content"). By making User Content available through the Service, you grant ChatMAA a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, prepare derivative works of, display, perform, and otherwise exploit your User Content in connection with operating, providing, and improving the Service.
This license includes the right for ChatMAA to make your User Content available to other users of the Service, including through AI assistants created by you or other users, as part of the normal operation of the Service. You represent and warrant that you have all necessary rights, licenses, and permissions to grant this license.
5.2 ChatMAA Intellectual Property
The Service, including all software, technology, designs, graphics, text, images, audio, video, information, content, and other materials made available through the Service, is owned by ChatMAA or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You acknowledge that the Service contains proprietary and confidential information that is protected by applicable intellectual property and other laws.
ChatMAA, the ChatMAA logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ChatMAA or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.
5.3 Feedback
If you provide us with any feedback, suggestions, ideas, or other information regarding the Service ("Feedback"), you agree that we may use, modify, and incorporate such Feedback into the Service without any obligation to compensate you. You hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, and otherwise exploit such Feedback in any manner we see fit.
6. AI Assistants and Third-Party Interactions
6.1 AI Assistant Functionality
The Service allows you to create, configure, and deploy AI assistants that interact with end users. You are solely responsible for the content, behavior, and actions of any AI assistants you create, including but not limited to: (a) the responses generated by your AI assistants; (b) the data sources and information used to train or inform your AI assistants; (c) the API integrations and actions triggered by your AI assistants; and (d) the user experience and interactions facilitated by your AI assistants.
You acknowledge and agree that AI assistants may generate responses that are inaccurate, inappropriate, or otherwise problematic. You are responsible for monitoring, testing, and refining your AI assistants to ensure they operate as intended and comply with all applicable laws and regulations. We do not guarantee the accuracy, reliability, or appropriateness of any responses generated by AI assistants.
6.2 End User Interactions
When end users interact with AI assistants created through the Service, you are responsible for: (a) obtaining all necessary consents and permissions from end users; (b) complying with all applicable privacy laws and regulations, including but not limited to GDPR, CCPA, and other data protection laws; (c) providing appropriate disclosures about the use of AI and automated systems; (d) handling end user data in accordance with applicable laws and your own privacy policy; and (e) responding to end user requests, complaints, or inquiries.
You agree to indemnify and hold ChatMAA harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) end user interactions with your AI assistants; (b) any content, responses, or actions generated or performed by your AI assistants; (c) your failure to comply with applicable laws or regulations; or (d) your violation of any third party rights.
6.3 API Integrations
The Service may allow you to integrate third-party APIs and services with your AI assistants. You are solely responsible for: (a) obtaining all necessary permissions and authorizations to use such third-party services; (b) complying with all terms and conditions of such third-party services; (c) ensuring the security and confidentiality of any API keys, credentials, or tokens used in such integrations; and (d) any actions taken or data transmitted through such integrations.
We are not responsible for the availability, accuracy, or reliability of any third-party services or APIs. Your use of third-party services is at your own risk, and you agree to comply with all applicable terms and conditions of such services.
7. Subscriptions, Billing, and Payments
7.1 Subscription Plans
The Service offers various subscription plans with different features, usage limits, and pricing. We reserve the right to modify, add, or remove subscription plans at any time. Current subscription plans, features, and pricing are available on our pricing page and may be updated from time to time.
Subscription plans may include different billing periods (monthly, yearly, or multi-year). The pricing for each billing period is clearly displayed at the time of purchase. You agree to pay all fees associated with your selected subscription plan in accordance with the billing terms applicable to that plan.
7.2 Billing and Payment Terms
All fees are payable in advance for the applicable billing period. Fees are charged automatically at the beginning of each billing cycle unless you cancel your subscription or we terminate it. You authorize us to charge your payment method for all fees due under your subscription.
If your payment method fails or your account is past due, we may: (a) suspend or terminate your access to the Service; (b) charge you interest on past due amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower; (c) charge you for all reasonable costs of collection, including attorneys' fees; and (d) take any other action we deem necessary to collect amounts due.
All fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period, after which your access will be terminated.
7.3 Price Changes
We reserve the right to change our subscription prices at any time. If we increase the price of your subscription plan, we will provide you with at least 30 days' notice before the price change takes effect. If you do not agree to the price change, you may cancel your subscription before the price change takes effect.
Price changes will not affect your current billing period but will apply to subsequent billing periods. If you are on a multi-year plan, price changes will not affect your plan until it renews.
7.4 Usage Limits and Overages
Your subscription plan includes specific usage limits, such as the number of messages, data sources, users, or storage capacity. If you exceed these limits, we may: (a) suspend your access to the Service until you upgrade your plan or purchase additional capacity; (b) automatically upgrade you to a higher tier plan; or (c) charge you for overage usage at our then-current overage rates.
You are responsible for monitoring your usage and ensuring it remains within your plan limits. We will make reasonable efforts to notify you when you approach your usage limits, but we are not obligated to do so.
7.5 Refunds and Cancellations
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial billing periods, except as required by law or as expressly stated in these Terms.
If you cancel your subscription, you will lose access to premium features and your usage will be limited to the free tier (if available). All data associated with your account may be retained in accordance with our data retention policies, but you may not be able to access or use such data without an active subscription.
8. Service Availability and Modifications
8.1 Service Availability
We strive to provide continuous availability of our services, but we do not guarantee uninterrupted, secure, or error-free access. The Service may be unavailable due to: (a) scheduled maintenance or updates; (b) unscheduled maintenance or repairs; (c) system failures or technical issues; (d) acts of God, natural disasters, or other force majeure events; (e) cyberattacks, security breaches, or other malicious activities; (f) actions by third parties, including internet service providers or hosting providers; or (g) other circumstances beyond our reasonable control.
We will make reasonable efforts to minimize downtime and provide advance notice of scheduled maintenance when possible. However, we are not liable for any damages or losses resulting from Service unavailability.
8.2 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. This includes but is not limited to: (a) adding, removing, or modifying features; (b) changing the user interface or user experience; (c) modifying APIs or integration methods; (d) changing usage limits or pricing; (e) discontinuing support for certain platforms, browsers, or devices; or (f) terminating the Service entirely.
We will make reasonable efforts to provide advance notice of material changes that may affect your use of the Service. However, we are not obligated to provide such notice for all changes, particularly those made for security, legal, or technical reasons.
8.3 Beta Features
We may offer certain features as "beta" or "experimental" features. These features are provided "as is" and may be unstable, incomplete, or subject to significant changes. We make no warranties or representations regarding beta features, and you use them at your own risk. We may discontinue beta features at any time without notice.
9. Data and Privacy
9.1 Data Collection and Use
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
We collect and process various types of data in connection with the Service, including: (a) account information and registration data; (b) usage data and analytics; (c) content you upload or create; (d) communications and support interactions; (e) payment and billing information; and (f) technical data such as IP addresses, device information, and log files.
9.2 Data Storage and Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the security of your account credentials and for any activities that occur under your account. You should immediately notify us of any unauthorized access or security breach.
9.3 Data Retention and Deletion
We retain your data for as long as necessary to provide the Service and fulfill the purposes described in our Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or request deletion of your data, we will delete or anonymize your data in accordance with our data retention policies and applicable law.
Some data may be retained for longer periods for legal, regulatory, or business purposes, such as: (a) compliance with legal obligations; (b) resolution of disputes; (c) enforcement of agreements; (d) prevention of fraud or abuse; or (e) backup and disaster recovery systems.
9.4 Data Processing and AI Training
Your Content may be processed by AI systems, including third-party AI models and services, to provide the Service functionality. This processing may include: (a) analyzing and understanding your Content; (b) generating responses and recommendations; (c) improving AI model performance; and (d) training and fine-tuning AI systems.
We take measures to protect your Content and ensure it is used only for the purposes of providing the Service. However, you acknowledge that AI processing may involve transmission of your Content to third-party AI service providers, and you consent to such processing.
10. Disclaimers and Warranties
10.1 Service "As Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
We do not warrant that: (a) the Service will meet your requirements or expectations; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) the results obtained from using the Service will be accurate or reliable; (d) any errors or defects in the Service will be corrected; or (e) the Service is free of viruses or other harmful components.
10.2 AI-Generated Content
AI assistants may generate content that is inaccurate, incomplete, inappropriate, or otherwise problematic. We do not warrant the accuracy, reliability, completeness, or appropriateness of any AI-generated content. You are solely responsible for reviewing, verifying, and validating all AI-generated content before using or relying on it.
AI systems may produce outputs that reflect biases, stereotypes, or other undesirable characteristics present in training data. We do not guarantee that AI-generated content will be free from such issues, and you acknowledge and accept this risk.
10.3 Third-Party Services
The Service may integrate with or link to third-party services, websites, or resources. We are not responsible for the availability, accuracy, or reliability of such third-party services. Your use of third-party services is at your own risk and subject to the terms and conditions of such services.
11. Limitation of Liability
11.1 General Limitation
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHATMAA, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (a) YOUR USE OR INABILITY TO USE THE SERVICE; (b) ANY CONDUCT OR CONTENT OF THIRD PARTIES ON THE SERVICE; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN; (d) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE; OR (f) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THE SERVICE.
11.2 Maximum Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (a) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY; OR (b) ONE HUNDRED DOLLARS ($100.00).
11.3 Exclusions
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to defend, indemnify, and hold harmless ChatMAA, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Service, including any Content you submit, post, or transmit through the Service; (c) your violation of any rights of another, including intellectual property rights, privacy rights, or publicity rights; (d) your violation of any applicable law or regulation; (e) any AI assistants you create or deploy through the Service; (f) any interactions between end users and your AI assistants; (g) any third-party claims arising from your use of the Service; or (h) any other conduct that violates these Terms or is otherwise harmful to ChatMAA or third parties.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
13. Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].
13.2 Informal Resolution
Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [support email]. We will try to resolve the dispute informally within 60 days. If we cannot resolve the dispute within 60 days, you may bring a formal proceeding.
13.3 Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall be conducted in [Location], and the language of the arbitration shall be English. The arbitrator's decision shall be final and binding.
You and we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.
13.4 Exceptions
The arbitration requirement does not apply to: (a) claims for injunctive or equitable relief; (b) claims for intellectual property infringement; or (c) claims that may be brought in small claims court.
14. Export Control and Compliance
The Service may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and regulations, including but not limited to the Export Administration Regulations of the United States and the trade laws of other countries. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist supporting" country; (b) you are not listed on any U.S. government list of prohibited or restricted parties; and (c) you will not use the Service for any purpose prohibited by export control laws.
You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction, including but not limited to data protection laws, consumer protection laws, advertising laws, and industry-specific regulations.
15. Force Majeure
We shall not be liable for any failure or delay in performance under these Terms that is due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, network or equipment failures, cyberattacks, or other causes beyond our reasonable control.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and ChatMAA concerning the Service. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and ChatMAA with respect to the Service.
18. Assignment
You may not assign or transfer these Terms or your rights or obligations hereunder, in whole or in part, without our prior written consent. Any attempt to assign or transfer these Terms without such consent shall be null and void. We may freely assign or transfer these Terms or our rights or obligations hereunder without restriction.
19. Waiver
No waiver by ChatMAA of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ChatMAA to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
20. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
21. Contact Information
ChatMAA is a product of Aitechma LLC, a Delaware company. If you have any questions about these Terms of Service, please contact us:
- Company: Aitechma LLC
- State of Incorporation: Delaware, United States
- Email: support@chatmaa.com
For legal notices or service of process, please contact our legal department at legal@chatmaa.com.