How does ChatMAA pricing compare to Freshdesk?

ChatMAA offers a free tier and plans from $25/mo with transparent limits (messages, data sources). There are no per-resolution or per-seat surprises. Compare the table above for your use case.

Can I use ChatMAA for free?

Yes. ChatMAA has a free-forever tier with 25 messages per month, 1 data source, and 1 assistant. You can upgrade to Hobby ($25/mo) or Pro ($90/mo) when you need more.

Does ChatMAA support human-in-the-loop?

Yes. Your team can take over any conversation with full context. ChatMAA is designed to augment support, not replace it.

ChatMAA vs Freshdesk: A Simpler, More Affordable Alternative

Looking for an alternative to Freshdesk? ChatMAA offers a simpler, more affordable AI chat platform with transparent pricing and a real free tier. Freshdesk requires Pro ($55/agent) or Enterprise for Freddy AI; Copilot $29/agent and Agent $100/1k sessions. ChatMAA gives you AI-powered support from day one: free tier with 25 messages per month, then straightforward plans from $25/mo with no per-resolution or per-seat surprises. You get your own AI assistant trained on your content, human-in-the-loop when you need it, and one platform to build and deploy—without enterprise sales or hidden fees. Below we compare key pricing and features so you can see why teams switch to ChatMAA.

Why consider ChatMAA instead of Freshdesk?

Teams choose ChatMAA when they want transparent pricing, a usable free tier, and no per-resolution or per-seat surprises. You get AI chat that's grounded in your content, human-in-the-loop support, and the ability to deploy in minutes—not months. Whether you're replacing Freshdesk for cost, simplicity, or control, ChatMAA is built to scale with you from side project to growth stage without renegotiating contracts or adding unpredictable line items.

Pricing and features at a glance

The table below summarizes how ChatMAA compares to Freshdesk on starting price, free tier, AI inclusion, messages, data sources, branding, API access, and support. ChatMAA keeps pricing simple: free forever tier, then Hobby ($25/mo) and Pro ($90/mo) with clear limits. No per-resolution fees, no mandatory seats, and optional add-ons (BYOK, remove branding, custom domain) so you only pay for what you need.

Getting started with ChatMAA

You can sign up for ChatMAA in minutes, add your knowledge base or docs, and deploy your first AI chat assistant—no sales call required. Start free and upgrade when you're ready. If you're evaluating Freshdesk alternatives, try ChatMAA side by side and see how much simpler and more predictable AI chat can be.

ChatMAA vs Freshdesk at a glance

Feature	ChatMAA	Freshdesk
Starting price	Free, then $25/mo	Pro $55/agent + Freddy from $29/agent
Free tier	Yes (25 messages/mo, 1 data source)	No AI on free tier
AI included	Yes, from free tier	Freddy Copilot + Agent add-ons
Messages (paid)	1,000–8,000/mo (Hobby–Pro)	Freddy Agent $100/1,000 sessions
Data sources / knowledge	1–30 by plan	Knowledge base by plan
Custom branding	Add-on $25/mo	Enterprise
API / integrations	Yes (Hobby+)	Yes
Support	Community to Priority	By plan

Frequently asked questions

How ChatMAA Works

Set up your AI chat assistant in simple steps. From creating your assistant to monitoring conversations, everything you need is at your fingertips.

Create an AI Assistant

Create your assistant by giving it a name, avatar, and description of what it's capable of doing.

Add Data Sources

Add data sources in formats like docs, PDFs, spreadsheets, and text files to build up a memory for your assistant.

API Actions

Add APIs that your agent can call to trigger actions like submitting forms or sending data.

User Authentication

Maintain a database of users who have signed up to use your assistant for easy tracking and monitoring. Users authenticate to access your platform.

Conversations

Monitor conversations for easy refactoring and understanding. Track all interactions to improve your assistant's performance.

Human in the Loop

Easily step into any conversation and respond to support the AI when needed, ensuring seamless customer experience.

Deploy your own AI Chat Assistant

ChatMAA is the complete platform for building and deploying AI support agents. Your customers get answers, resolve issues, and take actions through seamless AI-driven conversations.